Your pearls will carry over with you to the new service. What will happen to my Kakao Cash and Pearls? This will be determined by Pearl Abyss, so please keep an eye on their platforms for further information. Will the prices for game packages and Pearl shop items remain the same? We will continue to work alongside Pearl Abyss to ensure a smooth transition for a certain period after the migration. then you should contact the new publisher. If the process has been completed but you encounter further issues. If your issue relates to the process of the data transfer then you should contact Kakao Games. Who do I contact if I have issues with the account migration? Please understand that we may not be able to process it to assist with game related issues after the migration date. What happens to my currently-open tickets?Īll tickets submitted to Kakao Games will be answered by Kakao Games. However that data will not be transferred to Pearl Abyss, so they will not be able to use that as a reference for future tickets that you make. Your support history will still be maintained in that system, in accordance with our privacy policy. Kakao Games EU uses the Zendesk platform to collect and respond to tickets for all of its games. Will I lose access to my support tickets? This technical restriction continues to apply during the transfer process. Unfortunately it is in general not possible to switch from one region to another. Will I be able to transfer between regions? We will still be updating content in the same way and in partnership with the developers to keep the game fresh and exciting over the next few months. The operation and service will continue without change as we work on the handover in the background. Whether you are playing through Steam or created an account directly through the website the same opportunity for an account transfer will be provided.įor now, it’s business as usual. I’m on Steam, is anything different for me? If your account was permanently banned for any reason, you will not be able to transfer it.
BLACK DESERT ONLINE CHARACTER CREATION DOESN'T LOOK LIKE I MADE IT INGAME FULL
During this process, all your data will be handled with care and in compliance with GDPR and other data protection laws.Īny full account that is in good standing can opt in for the data transfer. The exact process of account transfers is still being determined, but all your progress and account data will be available on the new service. Your account will remain unaffected as long as you request an account transfer. Game localisation, customer support and all other publishing responsibilities will be handled directly by Pearl Abyss.
This will be solely managed by Pearl Abyss.Īny platform run by Kakao Games such as the current website, official forums and social media channels will likely be closed down or repurposed along with the current player support process. Kakao Games will no longer be responsible for or involved with the live operation of Black Desert Online. On February the 24th, 2021, Kakao Games will hand over the publishing responsibilities for Black Desert Online NA and EU service to its developer, Pearl Abyss. In this article we are addressing the most common questions and concerns of our players. Due to technical limitations, unclaimed coupons in player accounts will not be transferred. Kakao Games will hand over the publishing responsibilities for Black Desert Online NA and EU service to its developer, Pearl Abyss. With the stream of the Calphe:ON Ball on December 12, 2020, we have announced the transfer of service for February the 24th, 2021.